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How
do I present Coaching as a solution to Managers and
individuals within my organisation?
How
can I introduce Coaching into my organisation and what
support do you offer?
I
already have internal coaches, what are the additional
benefits of external Coaches?
How
can I measure the benefits of Coaching?
What
are the measures you have in place to ensure the quality
of your coaching?
How
do you obtain Client feedback to ensure satisfaction?
How
do you select your Coaches?
How
do I ensure that the right Coach is allocated to the
right individual?
Is
Coaching confidential?
What
happens if the Coach and the Client do not get on?
How
long is a normal Coaching relationship?
How
frequently do the Coaching sessions take place?
How
long is a typical Coaching session?
Do
the Coach and Client need to meet face-to-face?
Does
Coaching over the telephone really work?
I
need location and nationality specific Coaches, how
can you deliver this?
What
is the difference between a Coach and a Mentor?
What
is the difference between Coaching and Therapy?
What
is the difference between Coaching and Consultancy?
If
you have any additional questions, please feel free
to call or email us and we will do our best to answer
them.
How
do I present Coaching as a solution
to Managers and individuals within my organisation?
Coaching is an investment in the future of an individual
or team and therefore a genuine benefit to both employees
and the organisation. It is often seen as a valuable
addition to an individual's benefits package. The purpose
of Coaching is to move people forward to achieve both
their own and the organisation's aims and objectives.
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How
can I introduce Coaching into my
organisation and what support do you offer?
Each company will present their Coaching programme in
a different way depending upon their organisational
dynamics. We can work with you to position the programme
and communicate your desired message within your business.
Some clients find it valuable to offer people the opportunity
to attend a short introductory coaching workshop, enabling
them to understand the coaching process and determine
for themselves the potential benefit of working with
a coach. Equally, we can provide you with Coaching case
studies and research evidence or support you with presentations
to your management group or Board.
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I already have internal
coaches, what are the additional benefits of external
Coaches?
Working with an external coach allows an openness and
honesty of discussion that may not be easily achieved
when working with an internal colleague. Our coaches
have different areas of specialism and all have in excess
of 600 hours of coaching experience coupled with significant
corporate credentials. We ensure that our coaches continue
to develop their coaching skills through regular training
and development, so they are constantly updating their
coaching toolbox with the latest coaching techniques.
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How
can I measure the benefits of Coaching?
We believe that it is important at the outset to determine
the objectives and specific outcomes to be achieved
from each Coaching Programme. We typically recommend
individuals undertake some form of assessment and evaluation
before the Programme commences and again upon completion
of the coaching in order to quantify growth and development.
Confidence, behaviours, interpersonal and motivation
skills are all improved by a Coaching Programme and
we can advise on various methods of measurement.
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What are the
measures you have in place to ensure
the quality of your coaching?
All our Coaches have undertaken an ICF (International
Coach Federation) accredited training programme and
are Members of the ICF. In addition to this we organise
our own in-house training courses throughout the year
and each Coach participates in our on-going Coach Supervision
Programme. We work closely with our Clients and actively
encourage feedback by the use of questionnaires, assessments
and testimonials. We model continuous growth and development
in ourselves in order to inspire and create the same
for our Clients.
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How
do you obtain Client feedback to
ensure satisfaction?
We work closely with our Clients and actively encourage
feedback by the use of questionnaires and assessments.
During a programme of coaching we recommend an assessment
process mid-way and an assessment at the conclusion.
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How do you select your Coaches?
We only employ coaches who are trained by an ICF (International
Coach Federation) accredited training school and have
extensive commercial experience before commencing their
career as a Coach. Our selection process for Coaches
is extensive and includes client feedback, coach assessments
and coaching of our Selection Team.
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How
do I ensure that the right Coach
is allocated to the right individual?
We take great care in allocating the right Coach to
the right Client. We do this using a variety of methods
including discussions with the sponsor to establish
the organisational context and the use of questionnaires
completed by the Client, and if applicable the Client's
line manager or HR representative. Despite this attention
to detail a Coach may occasionally suggest an alternative
Coach to work with a Client if particular information
or issues surface during coaching.
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Is Coaching
confidential?
Yes, the coaching session is completely confidential
between the Coach and the individual. Often a company
may request a method of reporting and feedback, but
this is agreed in advance, open and known by all parties.
All personal details of coaching remain confidential,
however, three-way evaluations can take place between
the Coachee, Coach and a Company Representative where
appropriate and when a programme of coaching is undertaken
with a number of participants, top line feedback and
general themes can be provided.
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What happens if the Coach and the Client
do not get on?
A Client can contact our Head Office at any time and
discuss confidentially, any issues they may be facing
with our Operations Director. The Coach/Client relationship
is fundamental to the effectiveness of the Coaching
and we will do whatever is necessary to ensure that
this fit is correct and the relationship valuable.
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Howlong
is a normal Coaching relationship?
This depends on the situation. We typically recommend
an initial series of 6 sessions over a period of approximately
3 months. Some of our clients have worked with us for
considerable periods of time, some use us as a 'drop-in'
service accessing coaching on an 'as needs' basis. Often
our clients work with us for a period of time, take
a break and return when faced with a new challenge or
growth opportunity.
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How frequently do the Coaching sessions take place?
The frequency of the sessions is agreed between the
Coach and the Client. Some Clients find it valuable
to speak with their coach every week and some every
month. It is recommended that the first few sessions
take place on a weekly or fortnightly basis.
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How long
is a typical Coaching session?
Coaching sessions vary in length from 30 minutes to
120 minutes depending on the type of work undertaken.
The length of session will be discussed and agreed prior
to the start of the coaching programme.
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Do the
Coach and Client need to meet face-to-face?
Some Clients prefer to meet their Coach face-to-face,
at least for an initial session. For some areas of work,
for example coaching on presentation and communication
skills, face-to-face Coaching is required.
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Does Coaching
over the telephone really work?
Yes. We are trained to hear what Clients are communicating
by words, pauses, tone, silences and even by what is
not said. Logistically a telephone session with their
Coach can take place wherever a Client is in the world.
Also Clients are not limited by geography in working
with a Coach best suited to their requirements. Telephone
coaching is very powerful and as a result, sessions
tend to be shorter than face-to-face interactions.
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I need location
and nationality specific Coaches, how can you deliver
this?
We currently have British, European US, Canadian and
Australian coaches working on our team. If your requirement
is very specific we will work with you to identify your
exact requirements before sourcing a suitable and experienced
Coach to join our team and undertake our in-house training
and Coach Supervision Programme.
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What is
the difference between a Coach and a Mentor?
A Mentor generally supports individuals from within
the same company, sector or function. Although a good
Mentor may adopt a coaching approach, they tend to do
a considerable amount of advising and their value is
in passing on specific industry, company or function
knowledge. A Coach is an expert in releasing the potential
of an individual, asking powerful questions for the
individual themselves to come up with their own solutions.
Advice is usually no more than 15% of a coaching interaction.
A coach challenges and typically asks more of the individual
than has been asked before. A Coach is unbiased and
impartial in wanting the best for the Client and will
work with a Client on the whole of their life, not just
a career path.
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What is
the difference between Coaching and Therapy?
Coaching is proactive and about moving forward whilst
Therapy deals with healing past emotional hurts. If
it becomes apparent during Coaching that a therapeutic
approach would aid the Client a Coach will offer support
in identifying and sourcing the most suitable resource.
It is possible to have both a Coach and be in therapy
- they are distinct and focus on different issues.
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What is
the difference between Coaching and Consultancy?
A Consultant will assess a situation and then advise
on what action to take. A Coach will ask you to define
the situation and help you in accessing your own knowledge,
creativity and initiative in finding the solution. This
creates a more lasting ownership of the issue and solution
leading to greater commitment in taking action.
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